Duetto Support

One of you invites and shares the link or the pair code. The other taps the link, or types the code in Duetto. You both need Duetto on your iPhones.

A code is six letters and numbers (it never uses O, 0, I or 1, so it’s hard to mistype). It works for seven days or until it’s used. If it says it expired, make a fresh one in Settings › Your partner and send that. After five wrong codes in ten minutes, code entry pauses for ten minutes.

Codes come from no-reply@duetto.keenshift.ai and work for ten minutes. Check your spam or junk folder, then ask for a new one. You can ask for up to three codes in ten minutes. You can also sign in with Apple instead. Still stuck? Email us.

Open Settings and tap Restore purchases, signed in to the same Apple Account you paid with. If your partner bought Pro, it can take a moment to reach your phone. Pro covers both of you while you’re paired. If you unpair, each of you keeps Pro only if you bought it. If it still isn’t on, email us and tell us roughly when you bought it. Please don’t send a password.

Apple handles both. To cancel, open your iPhone’s Settings, tap your name, then Subscriptions, choose Duetto and tap Cancel. You keep Pro until the end of the period you’ve paid for. For a refund, go to reportaproblem.apple.com. Deleting your Duetto account does not cancel a subscription.

Go to Settings › Privacy and data. Download your data prepares a copy for you. Delete account shows you what will be deleted before anything happens. If you can’t get into the app, email us from the address linked to your account. Read more in the Privacy Policy.

Go to Settings › Your partner and tap Unpair. You’ll see exactly what happens before it does. What either of you saved to Us stays. Answers to nights nobody saved wait 30 days, then they’re deleted for both. Block does the same, but deletes those nights at once and stops the two of you pairing again. Nobody has to say why.

Duetto keeps each answer sealed until you’ve both answered that day’s question. Then you both see them at the same moment.

It might be quiet hours, a Focus, or that kind of notification switched off. Check that notifications are on for Duetto in iOS Settings, then check Settings › Notifications in Duetto. Notifications never contain your answers.

Install Duetto and sign in the way you did before. Your games, answers, memories and Pro come straight back.

See If Duetto won’t update.

Duetto 2.0 is a fresh start, so you sign in and pair again. Pro you bought before comes back with Restore purchases. If you’d like information from an earlier version deleted, email us.

You can unpair or block at any time in Settings › Your partner, and nobody has to explain why. If you’re in danger, call your local emergency number (000 in Australia). In Australia, 1800RESPECT (1800 737 732) offers confidential support. You can email us too.