Duetto After Dark Support

Already a couple in Duetto? You’re linked in After Dark too, with nothing to set up. New to Duetto? Send your partner a code. Your partner needs After Dark, and needs to say they’re 18 or over. Games start once you’re both in.

Codes come from no-reply@duetto.keenshift.ai and work for ten minutes. Check your spam or junk folder, then ask for a new one. You can also sign in with Apple. Still stuck? Email us.

That answer is saved to your account, so After Dark stays closed until your Apple Account says you’re 18 or over. If you think it’s wrong, email us.

To bring Plus back, open Settings in After Dark and tap Restore purchases, signed in to the same Apple Account you paid with. One purchase covers both of you while you’re linked.

Apple handles cancellations and refunds. To cancel, open your iPhone’s Settings, tap your name, then Subscriptions, choose After Dark and tap Cancel. For a refund, go to reportaproblem.apple.com. Deleting your data or account does not cancel a subscription.

All three are in After Dark’s Settings.

• Pause for you both stops play on both phones.
• Unlink (under Your partner) ends After Dark for you both and deletes what you made here. You stay paired in Duetto.
• Delete my After Dark data deletes your marks and answers, and what you made together. Your Duetto account stays.
• Delete account deletes the account you share with Duetto, in both apps.

You’ll see what goes before anything happens. If you unpair in Duetto, your couple’s After Dark data is deleted 30 days later, or at once if you block.

Settings › Download my data saves your account details and Duetto answers. It doesn’t include After Dark data. For that, email us from the address linked to your account and we’ll send you what we hold that we can read. Your night answers are locked on your phones, so we can only send the locked data.

Night answers are locked with a key that stays on your phones. If you use iCloud Keychain, the key comes to your new phone on the same Apple Account, and old nights open. Without it, nobody can open them, including us.

Check that notifications are on for After Dark in iOS Settings, and that a Focus isn’t silencing them. They’re deliberately plain: the app name and “Something new is waiting.”

After Dark is the new version of Aflame. The first time you open it, it clears Aflame’s old data from your phone. Your purchases stay with Apple, and Restore purchases brings back an earlier one. If you want any information from the earlier Aflame app deleted, email us.

You can skip any card, pause, or unlink at any time, and nobody has to explain why. If you’re in danger, call your local emergency number (000 in Australia). In Australia, 1800RESPECT (1800 737 732) offers confidential support. You can email us too.